Refund and Returns Policy

Refund and Returns Policy

Market Mobility offer a 14 Days (Calendar Days) cooling off period in which customers can inspect the goods and determine suitability.

To exercise this right, you must notify us initially by Telephone (07940 280888 or 01787 827474) & in writing by email

Returns can be done in person, or via return via courier/delivery. If returning via courier/delivery please consider the following:

  • All goods must be returned at your cost within 14 days of the date of your notification to us that you wish to return the goods
  • An Administration Charge will be applicable for the return of goods – prices are listed at the bottom of this page
  • We will not refund you any supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us.

In all instances a Returns form & Reference will need to accompany the goods. Failure to do so will result in your returned goods not being traceable.

Where goods are made to order (for example Power chairs) or where products which, for Health & Safety reasons, cannot be returned (for example Incontinence products & Bath lifts) please refer to our Terms & Conditions.

All products must be returned complete, unused, in an undamaged state and in their original packing. If products are not returned in their original condition on return, Market Mobility reserves the right to charge for repair or replacement of any product(s). This charge may include the cost of parts, materials, labour and any subsequent loss to Market Mobility

Where goods need to be dismantled to enable return, providing you notify us by phone or in writing within 14 days of delivery and agree to pay our costs (this will be confirmed beforehand), we will send a Mobility Technician to your premises to collect the goods at a convenient time. This will be at a cost of £90.00 and will be within 14 days of receipt of confirmation of your cancellation.

All refunds will be processed within 14 days following receipt of goods.


  • Orders under £30 | £6.00
  • Daily Living Aids | £15.00
  • Walking Aids | £15.00
  • Manual Wheelchairs | £25.00
  • Bathroom Aids | £25.00
  • Mobility Scooter | £65.00
  • Recliner Chair | £65.00
  • Power Chair | £65.00
  • Bedroom Aids | £60.00
  • Patient & Handling | £60.00


Feel free to call or email